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FAQ

  • Can I bring my own Rapid Antigen Test (RAT)?
    No. To ensure appropriate storage conditions and standards have been maintained, you must perform your self-test with a TGA approved RAT test purchased from Moonee Ponds Pharmacy & Lotto at the time of service.
  • What type of COVID-19 test do I need to have?
    The type of test depends on the requirements of your airline in addition to the entry requirements of your country of destination. You should also consider the requirements of any countries you may transit through. Usually, the airline requires proof you don’t have COVID-19 at check-in and likely accept either a negative PCR or supervised rapid antigen test (RAT). Please ensure you have checked the requirements with your airline, countries you may transit through, and country of destination prior to booking in for this service.
  • What is a supervised COVID-19 Rapid Antigen Test (RAT)?
    A pharmacist will supervise you self-testing with a rapid antigen test. After the test, you will be provided with a certificate which includes: Name Date of birth Type & Brand of Rapid Antigen Test Date and time of test Test result Pharmacy details
  • Service Fees
    $24.95 (inc gst) + Cost of Rapid Antigen Test.
  • Do I need to bring ID?
    You will need to bring ID with you on the day of your supervised test. If you’re travelling overseas, it is important to bring your passport so that the name we write on the certificate matches your name on your passport.
  • Who would need a supervised Rapid Antigen Test (RAT)?
    Some countries require travellers to provide a supervised rapid antigen test certificate at the time of entry. A supervised rapid antigen test certificate may also be required for workplaces, aged-care facilities, return to work, hospitals, healthcare and more. Please be aware that travel requirements can change frequently and it is the responsibility of the traveller to prepare all appropriate documentation to meet all criteria of the country that they are travelling to.
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